Drives the matter to the next stage: readiness, chasing, deadline and undertaking tracking.

Supervises matter opening: conflict-cleared, scoped, UPRN-keyed, envelope set.

Checks the parties against the firm book for conflicts and related-party risk.

Drafts the client-care letter and terms once conflict is cleared.

Builds the fee + disbursement estimate and seeds the cost envelope.

Opens the file, keys it to the UPRN, diarises, and issues opening requests.

Supervises the full title investigation and the Report on Title.

Reads the official copy register: proprietorship, charges, property rights.

Checks the title plan against the contract plan: extent, boundaries, party walls.

Assesses restrictive/positive covenants, breach risk and indemnity need.

Checks benefiting/burdening easements, access, light, support, mines & minerals.

Reviews the lease: term, ground rent (onerous-rent test), service charge, restrictions.

Checks the title against the UK Finance Handbook (Part 1 + lender Part 2).

Synthesises every title finding into a cited Report on Title for the fee-earner.

Supervises ordering, reading and synthesis of the search pack; records spend.

Decides the required search bundle and orders it within the authority envelope.

Reads the CON29 and flags what affects the purchase, by materiality.

Reads the CON29DW: foul/surface water, sewer proximity, build-over.

Reads contaminated-land, flood, stability and radon risk; triggers follow-ups.

Synthesises all readers into a search summary and seeds enquiries.

Supervises raising, tracking, assessing and closing pre-contract enquiries.

Composes the enquiry set from findings, flags and the seller’s forms.

Sends the approved enquiries to the seller’s solicitor and diarises.

Matches an incoming reply to its open enquiry.

Judges whether a reply answers the enquiry and whether it creates liability.

Monitors outstanding enquiries and chases/escalates non-response.

Supervises bringing the lender’s requirements into the matter and satisfying them.

Reads the mortgage offer, works each special condition, reports terms to the client.

Drafts and submits the Certificate of Title once all Part 2 requirements are met.

Tracks retentions/conditions, verifies the advance and requests funds.

Supervises contract approval and the Report to Client.

Checks the draft contract against the title/plan and flags special-condition risk.

Checks the seller’s pack is complete and consistent with title/enquiries.

Synthesises every finding into a plain-English Report to Client for signature.

Holds the deposit after re-checking source of funds and cleared funds.

Supervises pre-exchange readiness and the synchronised exchange of contracts.

Runs the pre-exchange checklist and blocks on any outstanding item.

Agrees the completion date across the chain and lender constraints.

Effects exchange by the agreed formula and records the binding commitment.

Builds the completion statement: balance, apportionments, fees, SDLT, disbursements.

Confirms the advance, requests the balance, sends completion money on authority.

Reasons the SDLT position and prepares the return — rates, reliefs, surcharges.

Prepares and submits the AP1 registration; tracks to completion.

Supervises the sell side: pack, contract, enquiry replies, redemption, completion.

Assembles official copies, protocol forms and (leasehold) the management pack.

Prepares the draft contract incorporating the correct title for the buyer’s solicitor.

Drafts replies to the buyer’s pre-contract enquiries; routes unknowns to the client.

Obtains and verifies the redemption figure for the seller’s existing charge(s).

Synchronises the client’s linked sale and purchase across the wider chain.

Supervises a refinance: title check, new lender CoT, redemption, charge swap.

Confirms ownership unchanged, identifies the existing charge and any new entries.

Reviews the new offer, satisfies Part 2, certifies title to the new lender.

Supervises adding/removing a proprietor: TR1, lender consent, SDLT, registration.

Confirms current proprietors, the charge and any restriction on dealing.

Obtains existing-lender consent to the transfer, or arranges the new mortgage.

Prepares the TR1; arranges independent advice where an interest is given up.

Assesses SDLT on consideration (incl. assumed debt), completes and registers the transfer.

Drafts plain-English client updates at each milestone, on the client’s channel.

Files, versions, names and retrieves matter documents; maintains the vault.

Drafts letters, undertakings and deeds not owned by a stage agent.

Reviews and classifies incoming correspondence; routes and flags urgency.

Drafts replies to routine other-side and third-party correspondence.

Chases outstanding items across the matter on the diary cadence.

Coordinates with agent, other side, lender, broker and management company.

Watches the matter for deadlines, SLA breaches, inactivity and risk.

Aggregates the firm’s matters into the MI that drives the Legal dashboard.

Detects vulnerability signals and adjusts how the firm communicates and acts.

Handles a fall-through: stops work, accounts for costs, closes the file cleanly.

Logs and manages a client complaint per the SRA procedure; escalates to COLP.

Handles a change of instructions: re-conflict, re-quote, update terms, reset Journey.

Applies the retention policy, archives the file and audit chain, sets destruction date.

Holds the customer due-diligence flow: identity, screening, SoF, risk, decision.

Verifies identity to GPG45 via the DVS-certified provider; supports reliance.

Screens against sanctions, PEP and adverse-media lists; adjudicates hits.

Evidences source of funds and wealth via Open Banking; reasons the gift case.

Maps corporate structure and beneficial ownership (MLR Reg 28).

Synthesises CDD findings into a cited risk rating and written rationale for the MLRO.

Continuously monitors customers; re-triggers CDD on material change.

Watches risk signals across the customer base and surfaces emerging risk.

Monitors transactions for AML typologies; raises alerts for review.

Prepares the SAR for the MLRO; tipping-off prohibition hard-wired.

Maintains the firm-wide risk assessment (MLR Reg 18), continuously not annually.

Onboards and monitors business customers at portfolio scale.

Issues and consumes verify-once reliance across the firms in a transaction.

Handles compliant customer-facing requests for information and evidence.

Files and indexes CDD evidence; maintains the audit-grade record.

Chases outstanding CDD evidence and monitors case SLAs.

Aggregates compliance posture into the MI behind the Compliance dashboard.

Flags vulnerability so CDD is handled supportively and fairly.

Manages a compliance/onboarding complaint fairly; signposts the relevant scheme.

Closes a case where CDD cannot be completed; retains and reports as required.

Sits above the per-matter orchestrators; coordinates the cross-product transaction.

Enforces each agent’s authority limits — cost, scope, autonomy.

Appends every action to the hash-chained, 7-year audit ledger.

Routes and records all client-money movements under the accounts rules.

Pulls matters, contacts and documents in from the CMS/CRM/workspace.

Pushes agent outputs back into the CMS with one click.

Ingests inbound email/messages and routes them to the right matter.

Ingests, OCRs and classifies inbound documents to the matter.

Routes each task to the right model tier and tracks spend.

Routes gate requests to the right human role and tracks sign-off.

Sweeps deadlines and SLAs across every matter; raises reminders, re-diaries, escalates, and keeps the operator's needs-my-attention queue current.

Maps every agent and gate to the UK obligation it discharges.

Scans for regulatory change and assesses impact on the agents.

Maintains the grounded, versioned corpus of UK regulation agents cite.

Holds firm and platform policy that agents are bound by.

Produces the regulator-facing attestation that the platform operated as governed.